![]() We do not have two factor authentication on the new app as it isn’t required as a safety feature because we don’t store card details. The app will not let you book if this is switched on. Please check if you have two factor authentication on your account. If you have opted not to receive our marketing communications, you will still receive email communications that are essential to the service we provide you via a valid email address attached to your member account. On this page, scroll down and click on 'my contact preferences' where you will be able to update your opt in status. Head to the 'my account' section and click on 'contact preferences'. This is where all of your information can be found. On the main homepage, select ‘my account’ and chose ‘my profile’ from the options. How do I view and update my personal details? Your outstanding charges will appear here, where you can complete your payment. On the main homepage, select ‘my account’ and choose ‘my charges’ from the array of options. I forgot to cancel my session ahead of time and I have been charged. Please note that you must cancel your session at least 2 hours prior to its start time, otherwise you may incur a no show fee. If you are looking to cancel an upcoming booking, select the session you wish to cancel and click 'cancel booking'. On the main homepage, select ‘manage bookings’ to view all of your upcoming bookings as well as previous bookings. How do I manage my booking, e.g., cancel a session? If you share the drop off/pick up, just ask a member of the team for an additional printed membership card on you next visit. If you are attending swimming lessons, your QR code will activate 15 minutes before your lesson time. To find your QR code, simply head to the homepage of the app and select 'Membership card'. You will need this to access our centres with turnstiles. Your QR code is your membership card in digital format. Where do I find my QR code and why do I need it? Please note that it may take up to 30 minutes for the email to arrive. You can then complete the reset, following receipt of the email, and log into the app with your new password. ![]() At this point, please press the back arrow at the top of the page, not the ‘Back to Login’ option at the bottom. Simply click on the 'Forgotten Password' function, you will be presented with the reset password page, input your email address and press send. Simply use the same username and password attached to your membership to login, select your chosen centre and you're all set! I have downloaded the new Places Leisure App but I have forgotten my password? I've downloaded the new Places Leisure app. Simply visit the App Store for Apple devices and Google Play for Android and search for 'Places Leisure'. The Places Leisure app is available for Apple (iOS) and Android devices. Places Tracker FAQs Where can I download the new app? Your membership card, bookings, virtual workouts, news, blogs and access to Course Hub have all now moved over to the Places Leisure app. If you currently use Places Tracker for fitness tracking, device pairing or digital programming, you will need to keep it downloaded on your device, where these functionalities will remain. ![]() You may have noticed that the Places Locker app now displays as Places Tracker. Do I need to keep the Places Tracker app (formerly Places Locker) on my device?
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